PATIENT EXPERIENCE PROFESSIONAL

PHYSICIAN COACH & SHADOWER

SPEAKER                                                                     


  • Most health care systems struggle with how to improve patient experience because they don't know how to get the physicians to "Buy In".  
  • I provide organizations a strategy to get physicians on board, open to change, and actually grateful for the advice. I also provide physicians simple techniques to overcome common patient issues.   
  • The result is happier patients, happier physicians, and higher patient satisfaction scores. 



More than 600 physicians have benefitted from this program.


CLICK HERE FOR CHART OF  RESULTS

POSITIVE MEASURED RESULTS


    MORE PHYSICIAN BUY-IN - IMPROVED PATIENT EXPERIENCE - HIGHER SATISFACTION SCORES




1 PRESENTATIONS

"Physicians Are People, Too":  Treat the physician as we are asking them to treat the patient.  Matt shows exactly what that means, reminds them of the pressures physicians are under, and how this helps physicians learn to be open to change.

"Elephant In The Room":  Patients always bring elephants in the room, whether they tell us about them or not. Matt shows how and when to use  the behaviors we have been teaching for years to expose the elephants and send them on their way so they can focus more on the patient. 

"What's Your Song?":  It is difficult to remain motivated and inspired working in a health care setting with all the pressures and emotions at play.  Each person has a song to sing.  This uplifting message reminds caregivers of their "why", reminds them of their gift, and reminds them of their "value".  


2 TRAIN THE TRAINER

MATT can teach Health Care Systems how to implement the shadow program.  He will take you through step-by-step from start to finish.  A strategy that works. 



3 SHADOW WALK-THROUGH

MATT will show your staff a direct walk-through of a shadow from scheduling to shadow to debrief and how to make it go as smoothly as possible.


4 PHYSICIAN SHADOWING

MATT will literally shadow your physicians one-by-one as a jump-start to your shadow program.  



PHYSICIANS ARE PEOPLE, TOO

WATCH NOW



ELephant in the room


From COmic to health care speaker


MATT JERNIGAn

THe most eye-opening & entertaining patient experience keynote speaker