PATIENT EXPERIENCE SPEAKER
PHYSICIAN COACH & SHADOWER
Most health care organizations struggle with improving the patient experience through a physician shadowing program because they don't know how to get physicians to "buy-in".
- I provide organizations a strategy to get physicians on board, open to change, and actually grateful for the advice. I also provide physicians simple techniques to overcome common patient issues.
- The result is happier patients, happier physicians, and higher patient satisfaction scores.
More than 1000 physicians have benefitted from this program.
I have had the privilege of working with physicians who have worked at the top hospitals in the country. I spend most of my time at Henry Ford Health System, but a lot of the doctors had once worked at other hospitals at one time or another. I got to shadow and coach and learn from the very best.
1 PATIENT EXPERIENCE SPEAKER PRESENTATIONS
"Physicians Are People, Too": Treat the physician as we are asking them to treat the patient. Matt shows exactly what that means, reminds them of the pressures physicians are under, and how this helps physicians learn to be open to change.
"Elephant In The Room": Patients always bring elephants in the room, whether they tell us about them or not. Matt shows how and when to use the behaviors we have been teaching for years to expose the elephants and send them on their way so they can focus more on the patient.
"What's Your Song?": It is difficult to remain motivated and inspired working in a health care setting with all the pressures and emotions at play. Each person has a song to sing. This uplifting message reminds caregivers of their "why", reminds them of their gift, and reminds them of their "value".
2. ONE-ON-ONE PHYSICIAN COACHING
MATT can coach individual physicians through some of the toughest of scenarios, with follow-up & accountability.
3. TRAIN THE TRAINER
MATT can teach Health Care Systems how to implement the shadow program. He will take you through step-by-step from start to finish. A strategy that works.
4. SHADOW WALK-THROUGH
MATT will show your staff a direct walk-through of a shadow from scheduling to shadow to debrief and how to make it go as smoothly as possible.
5. PHYSICIAN SHADOWING & COACHING
(Not available in webcast)
MATT will literally shadow your physicians one-by-one as a jump-start to your shadow program.