How does one go from doing standup comedy, acting, and music to shadowing and coaching over 1,000 physicians in order to improve the patient experience? Here's the story from the beginning:
A few years after graduating from college, I decided to get into acting. While pursuing acting, I started doing comedy shows at coffee houses and clubs. I used a guitar and did song parodies and impressions. Since my act was clean, I was able to find lots of work. I actually made a living performing comedy while I was pursuing acting. I had some luck in the acting field. When auditioning, I had about 30 seconds to make an impression. Once I got the hang of it, I immediately booked a Super Bowl Pizza Hut commercial.
After performing comedy for 10 years, I decided to pursue that and audition for acting jobs on the side. I performed at clubs, corporations, colleges, schools, and churches around the country. My comedy was played daily on Sirius/XM Radio's "Laugh USA" for 5 years. I was fortunate enough to be asked to write, produce, and create jingles for several commercials.
I began customizing material for corporations. I really enjoyed doing this for healthcare companies. They perform such noble work. I began studying patients, physicians, nurses, and any frontline care givers. I used my experience in dealing with large audiences, clients, as well as individually with casting directors and began designing a program on Patient Experience. One presentation was for Henry Ford Health System's Care Experience Champion event. It was a great success and the continued to include me in conversations on bettering the patient experience. They asked if I would be interested in shadowing and coaching physicians. I knew that one-on-one engagement would work. The first year I shadowed and coached over 350 physicians. The number has grown to 600 in just 2 years. We have seen patient experience improve across the board since the start of this shadow process.
I am originally from Tabor City, North Carolina. I have a Degree in Communications: Broadcasting with a Minor in Theater Arts & Speech from East Carolina University. After graduation, I lived in Los Angeles for 13 years, and recently moved to Detroit to be near my wife's family.